I was really excited to get this TV which I won from an LG Twitter sweepstakes, it would be my first “Smart TV”. After taking it out of the box and setting it up, one of the first things I did was check out the 3D features. I was really impressed by how comfortable the Passive 3D glasses were, and was even impressed by how the 3D popped out of the screen on some content. But that’s about as impressed as I was going to get with this TV. The Passive 3D has a very slight grainy look to it, it’s not horrible, but it’s just not as crisp as my Sony KDL-55HX820 in 3D.
I could even deal with the grainy look, after a bit you get used to it, and as someone who loves playing video games on occasion, I would much prefer the passive glasses, versus Sony’s uncomfortable active glasses. If LG can just make my Smart TV actually live up the the “Smart” title, I would love this TV despite it’s minor picture quality issues.
I will say the 2D picture quality is “decent”, but not as nice as the Sony, and when there are very dark scenes, there is noticeable “bleeding/flashlighting” so areas of the screen that should be black have a dark grey look. The Sony has VERY little bleeding/flashlighting what ever you want to call it.
The next thing I did was check out the LG App store, expecting at least a few decent apps like the Google Play Store, and Apple’s app store. Wow was I disappointed, a few apps geared towards kids, and over all just crap for Apps. There is not a single music streaming service such as Pandora, Spotify, Google Music etc. Yes there is a “Premium” music app which does nothing more than stream radio stations. I guess I was expecting smart TV’s having the ability to do the simplest tasks like check my email, and put a tiny little icon on my screen letting me know I’ve got mail, you know like a Smart Phone. The LG 55LM6700 does come with a Facebook and Twitter app, and even an integrated one that allows watching TV while using FB & Twitter, but they are all too slow to be useful. Any way the entire app thing has been a huge disappointment.
One of my favorite apps is Netflix, I had been using my PlayStation 3 for years to stream movies and TV shows, so I was excited to see how well Netflix worked. I configured my account information, and logged in to the Netflix app only to find moving around the Menu and picking/browsing movies was EXTREMELY SLOW compared to my PS3 & my Sony KDL-55HX820, I mean it’s unbearably slow. The LG Netflix app does support Closed Captions, which the Sony TV does not. So I forget now what movie I picked to watch, but it made it about 1 hour and 10 minutes in before the app crashed, forcing me to reboot the TV and resume. Now I’ve had problems with my PS3 stopping in the middle of a movie on VERY rare occasions, as well as issues with Netflix not streaming a movie properly. So I log back in to Netflix on the LG TV and resume the movie. After finishing that movie, I slowly moved through the LG menu and pick another movie, and it does the same thing, after about an hour it just stopped, the sound continued while I was dropped out to the “home menu” – I was unable to resume the movie until I rebooted the TV. Now I have been able to watch TV shows fine, I think it’s because none of them are long, and the memory leak in the Netflix app doesn’t overflow.
So the next thing for me to check out was the LG TV supports this feature called MediaLink, which is basically just a nice interface for a DLNA server called Plex Media Server, after installing PMS on my computer (2.6Ghz core 2 duo with 4 gigs ram) – I installed a few channels like Hulu *free version*, ABC, NBC, etc. I head back out to where the TV is located, and try to stream some content, pretty much this was a complete failure, either I constantly got messages about not being able to play the media, or the media constantly buffered making watching anything impossible. I’ve been using PlayOn for years, and while the interface to the TV is not as pretty as MediaLink & PMS, it… just …. works! I don’t know what to blame PMS or Medialink or both. At this point I post a comment on the official Plex Medialink forums, where an LG rep who posts there as well tells me it sounds like a power supply problem, or my main board needs replaced. To me it sounds like crappy firmware. I’ve been following the 55LM6700 forum over at AVSForums.com and people have had mainboard, and power supplies replaced, and their TV’s still reboot on their own. Which brings up the subject that yes I have had the TV simply reboot on its own right in the middle of watching something, it’s only done it a few times, but it’s still annoying.
Now some random issues:
It’s disappointing to see the poor Korean to English translations everywhere. Samsung, and Sony really take the time to make their menu’s and manuals translate over to English well. (I’ll be posting a review of my new Samsung 40″ 3D-TV in a week or so after I’ve had some more time with it. ) They also have a featured app called K-Pop or something that you can’t delete, it’s basically a bunch of Korean pop music bands from what I can tell, and pretty much worthless. There’s so many good streaming sources, and app possibilities that LG is REALLY LACKING, especially compared to my Samsung and Sony.
After the TV has been running for a while, the remote refuses to do anything, I can’t open any menus, change the volume, and if I hold down the Power button the TV will shut off after about 10 seconds. Again to me this looks like a memory leak in the firmware.
If I connect my “Smart TV’ to the internet, why do I have to manually set the time? Isn’t that what internet time look up is for? So much for a Smart TV.
If I write LG support an email, shouldn’t they at least try to help instead of immediately telling me to call? I was more hoping to hear that these are known issues, and would be fixed in a firmware update.
LG has a Magic Remote app for iPod/iPad etc, but no Android app.
And finally what pisses me off the most about LG is the fact that I tried to leave some well written reviews on the LG website, and 3 times they rejected my review because I didn’t give the TV 5 stars. Just compare the reviews on their site to say Amazon where they have several bad reviews.
I REALLY wanted to love this TV, but at this point I just can’t recommend it. I’ll update this post if LG releases a firmware that fixes the problems, sadly from what I hear and read on their Facebook wall, and online forums they suck at supporting their product after sale.
So at this point I give this TV 4 of 10 stars. A firmware update could bring this TV up to at least a 7.